The purpose of the Code of Conduct of Urbas Grupo Financiero, S.A. is to establish ethical principles to guide the behaviour of all the people who work in the company and to provide general guidelines for conduct that help to comply with these principles and current legislation. It is applicable to all employees of all group companies, suppliers, business partners and subcontractors with whom we work.



In order to support our employees, partners, customers and third parties with whom we do business, a Whistleblower Ethics Channel has been created alongside this Code of Conduct so that anyone can report any conduct or situation that contravenes the Code. The whistleblowing channel is, by its nature, public and accessible to any user related to the Urbas Group. Anonymous reporting is permitted, although we encourage whistleblowers to identify themselves, as this facilitates the processing of reports.

The possible ways to make a report through the Ethics Channel are as follows:

  • Through the whistleblowing mailbox at this LINK
  • By post, to the “Head of the URBAS Ethical Channel Information System”, Calle Gobelas 15, 28023, Madrid.
  • By voice messaging to the Ethics Channel telephone number 649 172 182 182 accepting the recording and transcription of your verbal communication.
  • By means of a face-to-face meeting, by videoconference or by telephone upon request through the above channels.

A detailed communication in facts, persons and times, attaching relevant information will be of great help for its processing.

Privacy and personal data protection. The data controller is Urbas Grupo Financiero S.A. with CIF A08049793, calle Gobelas 15, 28023 Madrid (hereinafter Urbas). Personal data provided through the Complaints Channel are subject to the strictest confidentiality and will be processed exclusively by authorised personnel for the management and processing of the potential complaint, incident or irregularity. The personal data provided will be processed for the sole purpose of managing and processing the complaints, incidents or irregularities reported, in accordance with the provisions of the Group’s Code of Conduct. The legitimate basis for the processing of your data is Urbas’ legitimate interest and compliance with the law. Personal data may be processed by Urbas, as well as, where appropriate, by the Group company with which you have an employment, business or professional relationship with the same legitimate basis. Also, your data may be communicated, if necessary, to supervisory bodies, courts, tribunals and law enforcement agencies, such communication being protected in the legitimate interest of Urbas and in compliance with legal obligations that apply to it.

You may exercise your rights of access, rectification, opposition, portability, forgetfulness/deletion, limitation of processing, not to be subject to a decision based solely on automated processing and revocation by contacting Urbas Grupo Financiero, S.A. at the address provided above or via the e-mail address